Help & FAQ
Quick answers about pickup, prices, opening hours and how we care for your clothes.
Use the Book a Pickup page or simply send us a WhatsApp with your address and preferred time. We confirm every booking by chat.
Along Jl. Danau Tamblingan, Sanur — from your door, villa staff or hotel reception. Leave the bag at reception and tell us the name it is under.
No problem. Message us and we will move you to the next free slot during opening hours.
Of course. Come by during opening hours and we will weigh it in front of you.
Express 4 Hours 45k/kg, Express 8 Hours 35k/kg, One Day Service 25k/kg, Regular 2 Days 15k/kg. See the Pricing page for the current list.
Yes, 5 kg per order. Smaller orders are charged as 5 kg.
Cash on delivery, bank transfer or QRIS. The total is sent to your WhatsApp after weighing.
Never. Each order is washed on its own.
Yes — put them in a separate bag or mention it in the booking notes.
Point them out when you book and we will pre-treat them. Some stains (old sunscreen, oil) may not come out completely; we will tell you honestly.
Tell us within 24 hours of delivery. We record every order and will make it right fairly according to our terms.
A real person replies on WhatsApp during opening hours.
